Poor Service

2 months ago, I requested for my Edgars account to be closed. I was given a closing amount to be paid, I paid was told the waiting period for the closing is 30 days & that I should received a call. 2 months later, I never received a call nor was my account closed. Today, I called to follow up and they tell me that I have to pay another amount to have my account closed... I lost it. I felt sorry for the poor lady who answered the phone but I needed to let out the frustration. What poor service is this? First they don't close my account when I requested it & now they want to enrich themselves by charging me further for their incompetence. I was there was a way where you can rate without given a star because that one star is very generous.