Poor service

I have opened a RCS Game account in March, the application was done online, I received a email to collect my card at the nearest game store which I did, a week later I tried registering on the app and the OTP was getting sent to an incorrect number. I called the Game customer care where I was told that only my ID number corrosponds with the account and the rest of the details was on someone else's name, I spoke to atleast 6 different consultants who couldn't tell me what is going on, they kept transferring me to different departments, I have since then sent numerous emails to Game and RCS all I get is a automated response that someone will be contacting me, it's been more than 3 weeks still nothing. At this point I'm really frustrated and don't even want to try to contact the customer care departments as they are *********** at their job.