Poor Service Edcon/RCS/Edgar's

Item: RCS
Rating: 1
Author: Dilon S

Edgar's/Rcs/Edcon

07/10/2024, I enquired that I settled my Edgar's Account and why was I being charged R80. The consultant said that someone will call me as they will send and email to complaints department.

On the 08/07/2024 I recieved a call from the lady stating that it's Admin fees. The call was also dropped by the consultant that phoned me. Settlement amount means settlement amount on account. The consult yesterday and today gave me 2 different amounts.

Can the management of RCS/Edgar's/Edcon Please look into this matter and provide feedback.

Regards Dilon ***

Helpful (0)

Replies (3)

RCS's replyOfficial

08 Oct 2024, 14:59

Good day,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Kind RegardsRCS Group

RCS's reply08 Oct 2024, 14:59

Official

Good day,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Kind RegardsRCS Group

Dilon S's updateReviewer Update

08 Oct 2024, 15:55

Thanks, I was called up now by RCS and they mentioned that they adjusted my account to zero rand value.

I also requested that they close it off completely.

Dilon S's update08 Oct 2024, 15:55

Reviewer Update

Thanks, I was called up now by RCS and they mentioned that they adjusted my account to zero rand value.

I also requested that they close it off completely.

RCS's replyOfficial

08 Oct 2024, 16:10

Hi Dilon Sewnarain, thanks again for being in contact and for your patience.
I truly regret learning of your negative service experience.
Please accept my sincere apology for your experience.
Please let us know if you need any further assistance.

RCS's reply08 Oct 2024, 16:10

Official