Poor service.

So I February 2020 sometime I called RCS and spoke to somebody from the insurance department regarding handing my RCS card and pnp card over time me as I am now permanently employed and will to take over and pay the accounts. I was then advised that before they do so I will have to go through the whole credit vetting process and if approved they will give the accounts over to me but if declined the insurance will continue paying the accounts up in full in monthly parts. This was in a telephonic discussion. We now in April and noticed the insurance stopped paying and I called on numerous occasions to no avail. I then had somebody calling me from collections who was rude and of no help to me, I requested to speak to customer service as I now want a copy of this call recording In February sometime and he said he can’t transfer me and will get somebody to call me back. A week later on the 30th April 2020 I get another call from collections department again reminding me of outstanding money on this account. I spoke to a team leader by the name Nuraan in collections department who said she will have to escalate my matter to claims. So I have very little faith in this happening because I’ve been following up and escalating and nobody returns my call.