POOR service

I received an SMS from Game on the 24th September regarding an online purchase called customer care on *** : as I receive an SMS stating my account is blocked due to suspicious activity on my account . However I sent documents for the dispute , a form, ID copy, Game card and signature on the 28 September emailed: *** and told to wait 21 days regarding the matter.

Firstly I having been called from Legal that owe game store R29612.32 of items I never purchased online. A dispute that is over 2 months now and my credit profile is messed up because of ********** that did this and because Game taking forever to clear this matter. My account has been blocked and not cleared . Am unhappy as its poor service for a loyal customer Account number: *** Please contact me my number ***