Poor Service Delivery

<p>We are well known on Hello Peter for the poor service we receive from RCS. This is about our 6th month of issues with RCS that is unable to pcik up the payments that we are making on a monthly bases. They every month phone for payment and every month is the same issue where the proof of payment are send to them and then they don't come back to us. We are phoning more that trice a month to speak to someone but to no avail. The only way we get a form of response from RCS is only once we revert to Hello Peter for them. This is not fair that we have to get this type of service after we are paying customers of RCS. Why can't we never get to speak to a staff member, a supervisor or manager that will be able to guide us in the right direct as to where or how we can make the payments that will reflect on their systems. We have receipts upon receipts emailed to RCS and I am not too sure if they mistake us as customers with their toilet paper as the level of service we receive from them it nothing fundementally different from going to the toilet. All we are requesting from RCS it to tell us, what do we need to do to get the payments to you guys. Are we being too difficult to ask for the people at RCS to do their jobs and to phone us to confirm the payments received and to acknowledge that RCS is making use of inferior systems and staff that is not competent enough to have decency to phone their paying customers back.</p>