Poor service delivery

I would like to share the following complaint on behalf of my partner, who sent the following complaint on 14 May 2019, to which he has not received any feedback as yet:

"From: Anthony Rosen ********** Date: Tue, 14 May 2019, 11:39 Subject: Complaint To: **********

Good day,

I was called by one of your consultants today 14 May 2019 at 11:06 am by the name of Samual Mgubela. He called regarding increasing my credit limit.

The way he handled the call was very unprofessional, not only was he unprofessional he was rude n very sarcastic and abrupt.

When I asked to speak to a supervisor he claims all supervisors were in a meeting. When I asked him the spelling of his name he dropped the call on me.

I'm very disappointed and disgusted and disappointed how how RSC treat their clients, that is the main reason I'm gonna close my account with RCS. This is not the 1st time I having problems with the service of RCS.

I need to a call from a supervisor or higher management before I lay a complaint at ombudsman and hello peter

Regards Anthony Rosen"

Can this matter please be escalated to the relevant person / department & feedback be provided to my partner?