MB
Marlo B

1 reviews | Active since Jun 2018

13 Jun 2018, 05:22

Poor Service delivery

I am writing this review due to the treatment and harassment i am receiving from RCS company especially their financial department....here is my complaints on the 29/04/2018 the payment of R600.00 was paid to their account, and also the payment of R2000.00 was also paid on the 05/05/2018 and i thought to me its triple the payment on the same month. RCS they are busy harassing me with their calls and sms .please guys do audit to your financially department and if making multiple payments to your account its an issue please let us know so that we can stop .harassing loyalty and potential customers will make customers run from your business. i am really really dissapointed with your service .please remove my account in arears as im not owing you payments for this month.

0
Replies (5)
RCS
RCS's reply15 Jun 2018, 09:58
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

MB
Marlo B's update15 Jun 2018, 10:18
Reviewer Update
Was at the meeting call me again please on ***
MB
Marlo B's update15 Jun 2018, 14:33
Reviewer Update
RCS stop harrassing me and solve the issue above.
RCS
RCS's reply21 Jun 2018, 12:11
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,

MB
Marlo B's update21 Jun 2018, 13:00
Reviewer Update
No complaints was resolved here RCS you have failed your customers and you dragging them away ,you have resolved it while your busy adding an unnecessarily interests in my accounts .i Have asked the refund so that i can make the payments you have refused my rights.i never knew that a customer who make an advance payments in his/her account its going to ruin and affect his/her life.