poor service delivery

This is really a pathetic service I wish I had never opened up an account with game it's taking forever to close my account first I was told this account will be closed by the 10th of march now I'm told by 10/04/2018 it will be closed I'm really sick and tired of this nonsense I want this account closed today not next month please see below M_CARDS_CARDS_FAX ********** Attachments7 Mar (6 days ago) to me Good Day, Ms Nomkhitha Nocanda We herewith acknowledge receipt of your enquiry and would like to advise of the following. You are a valued customer whom we would not like to lose, however we will honour your request to close your account. Please be advised that the account will be closed after our statement month end on the 10 March 2018. The balance will remain zero until the account is closed. I do apologize for any inconvenience caused. If you need any further assistance please do not hesitate to contact our call centre on ***or send us an email on ********** Regards, Alicia RCS Cards another feedback from them now stating that they will close it next month

this is the **** response I'm getting from this ****en company I'm fed up really why is it so hard to close this account ????? now im being told that the charged my account in error but I have been doing follow up myself going into the branch,emails.....no one called me now instead I'm being told my account was charged by error this RCS COMPANY are ****** they can see my account is paid up but cant close my account why? are you enjoying my money? check the response I'm getting from the customer service agents not even a call from them sies this is pathetic and annoying Ndileka & Alicia from RCS I want this account CLOSED as in today Good day Ms Nomkhitha Nocanda, Thank you for entrusting us with your complaint. Please accept our sincere apologies for the recent experience and any inconvenience this may have caused you. Kindly note that your account was charged the interest by error, therefore we had to reverse the interest which causes the account not to be closed this month. As much as we regret the occurrence, we thank you for bringing the matter to our attention and appreciate your patience. Should you require any further information, please feel free to contact us on ***or via e-mail ********** Regards, Ndileka

this is the response I'm getting poor service only within 48 hours will they get back to me but this has been going on for more than a week, i have been struggling with RCS for them to close my account is this company enjoying my money that they don't want to close this account ??

RCS must contact me now on ********** 977 I want this account closed today still Ndileka & Alicia are the consultants that emailed me and no one called me till now

i need proof that this account is closed today still I will no longer wait for any further !!!!!!!!