Poor service - card ***** claim

Poor service in resolving my card ***** claim. I had over R5,000 spent on my Game account in Parys (never been there before in my life), I contacted RCS Group to have my card blocked to stop these payments. They then asked me to send documentation regarding my claim, which I did the same day. It's been 4 MONTHS since RCS Group's "investigation" and nothing has been resolved. I have never received any contact/feedback from RCS Group on this matter, only when I've contacted them to follow up and get an update (that's if they answer my my call) and I get the same response saying the investigation is still underway and will be resolved soon. An empty promises as always, from my experience.

I must say their collection department is very good as I keep getting hounded every month for my apparent "outstanding" payment. I can't remember the amount of times I've had to explain myself regarding the same matter of card ***** on my account.

I'm not surprised at the amount of negative reviews they've received, I assume I'll get the same copy and paste response I see from all their previous responses, just for fun, here it is:

"Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: ***********

Kind Regards, RCS GROUP"

I believe I've been very patient with RCS on this matter and have run out of options on what to do. I hope there is someone in top management at RCS that will take these matters (not just mine) seriously and improve their standard of work.

- Chad Knight