poor service

rcs loans and rcs cards have an insurance which we pay for that supposed to help if there is a problem with your income..now in the dilemma we face with income during this covid pandemic they do not assist their customers to use this insurance to assist with payments. attempts to phone them is useless as they never answer the calls. we pay for tgis service with wvery installment but now when we try to access it rcs plays hard to get..that is just disgusting