Poor service

I send RCS an e-mail on 2023-12-12 requesting their assistance. I lost my RCS card and wanted to cancel the card so that nobody else can use it and same time request a new card. The mail was send after a couple calls were made to RCS, but could not spend more than 10 minutes per call waiting for someone to assist. Never received a reply from RCS on the mail I have sent them until 2024-02-06. I guess I only received a mail back after I told one of their telemarketers how pathetic they are after they phoned me to try and get me to take a cash loan. So, I received the mail from RCS on 2024-02-06 asking me for my identification and my full card number. Obviously I rep**** to them as follow -"Good morning,

WOW!!! You must be losing customers daily!

I told you that I lost the card and then you ask me for the card number, well done!

Thank you". Since then, I have received no reply! Surely a company as big as RCS can reply in a shorter period of time than 56 days after customer ask them for help. Surely a company as big as RCS can employ educated people that can read mails from customers and actually understand what the customer is asking and not ask the customer for something he sure as hell do not have. Just take a little bit of brains to think and ask the correct question. So, they might say that your card number is on your statements we mail to *** which my reply would be...I cannot open my damn statements with my ID number since the ID number you linked to the statements are not my ID number!!! That does not surprise me since they have staff that cannot even understand a simple sentence like-"...I have lost my card..."

The score rating for RCS here on Hello Peter is 1.22 stars and i am sure that it would have been 0.22 stars if a person were able to select no star rating. Believe me, the 1 star they received now from me, they do not even deserve!!!