Poor service

I have app**** for either credit insurance or payment leave from RCS in April 2020. After sending through all documents required for my claim, they sent me a form which I have to complete and send back. I responded via e-mail informing them that I am at home and do not have printing or scanning facilities. No one has contacted me since then. Due to the lockdown I am not receiving a salary and rely on UIF payments which was only paid once in May. It is now two months from the date I sent my initial request. This in my view is terrible service from RCS