Poor service at RCS call center

Item: RCS
Rating: 1
Author: Dingaan M

I have never been embarrassed this way while trying to use my pick n pay smart card to purchase some crockery. The card declined and I could not get any satisfactory answers but to told that Brian from IT at RCS has gone home so they won't be able to help me. I tried sending them emails but they ignore them.

Helpful (0)

Replies (2)

RCS's replyOfficial

27 Nov 2019, 12:58

Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group

RCS's reply27 Nov 2019, 12:58

Official

RCS's replyOfficial

30 Nov 2019, 08:24

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply30 Nov 2019, 08:24

Official