Poor service and unauthorised debit orders

What an absolute horror to do business with these people. People in their call centre is extremely rude when they call to collect money which is not due yet. Their statements are wrong. Their app does not work for months on end which means you cannot pay via app. Their website is not much better and cannot pay there as well. When visiting a branch to pay, they are offline and we have to travel to pay since we live in a small town. On top off all this I paid as promised to the rude lady. Yet, they call today to ask for the money. Told them I paid as promised. AND THEN, THEY ***** MONEY FROM MY BANK ACCOUNT WITHOUT AUTHORISATION.

Not recommended at all.