Poor service and refusal to close accounts

<p>I have 3 (three) RCS accounts. On 9 January 2017 I checked my balances using the * service. I then paid all three accounts' outstanding balances.</p> <p> </p> <p>A few days later I received statements, stating that I owe interest. I ignored it, because it must be a mistake. It was only on two of the three accounts. </p> <p> </p> <p>Later on I received more statements and sms' saying I must pay. I called to have it resolved. The person told me I have to call and ask for a settlement amount before I can pay. I never heard of this *******.</p> <p> </p> <p>After receiveing yet more messages, I started a e-mail correspondence with essupport... They basically said I must pay to close my account. But I must call first.</p> <p> </p> <p>So, on 10 March 2017 I called and asked for the settlement amounts. After holding on for 10 min, the line went dead. I called again and they gave me the amounts. Said it was valid for one day and I must emai ********** with my ID and proof of payment to close my account. I was still writing when the person dropped the line.</p> <p> </p> <p>I did EVERYTHING they said immediately. But I STILL get statements saying I owe money!</p> <p> </p> <p>In January I cleared my accounts to be debt free, to start the year fresh! Instead, I have to deal with this... I am seven months pregnant and your incompetence is not doing me or my baby any good!</p>