Poor service and process flow

Item: RCS
Rating: 1
Author: sphelele L

I settled my RCS card and loan a year ago. Have been sending requests for paid up letters and for the bureau update but no action.

I have contacted the company telephonically but I am being sent from pillar to post.

Helpful (0)

Replies (2)

RCS's replyOfficial

22 Feb 2022, 11:20

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply22 Feb 2022, 11:20

Official

RCS's replyOfficial

23 Feb 2022, 09:27

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply23 Feb 2022, 09:27

Official