VN
Vuyi N

1 reviews | Active since Oct 2018

09 Sept 2021, 19:44

Poor service and harrasment from Vericred on behalf of RCS

I have a vey bad and frustrating service with RCS with my account number ***, as far as i know my account was handed to Norton Lambrianos Attorneys and i have been paying through them since June however i am recieving harrasment calls and emails from Vericred who claim they also sent by RCS Loan, today i got an email with an attachment letter from Vericred that says they are sent by RCS and i forwarded to recoveries on RCS which still doent help as they sent me a different letter that looks **** from RCS, I need clarity on what is going on and who is suppose to deal with me as this is very childish and confusing

Both letters claim that are signed by Errol from RCS but the other looks **** the signature and the logo of RCS

i need urgent clarity and confirmation on who i am dealing with going forward and why the other company is harrasing me.

0
Replies (3)
RCS
RCS's reply10 Sept 2021, 09:38
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

VN
Vuyi N's update10 Sept 2021, 12:31
Reviewer Update
Good day
I hope this will be resolved internally by your team swiftly without me have to waste my money on making calls to follow up on this again. I hope to hear the final verdict from RCS soon regarding this confusion they causing.
RCS
RCS's reply10 Sept 2021, 15:45
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS