SB
Sulaiman B
1 reviews | Active since Aug 2020
15 Jul 2021, 10:51
Poor service and follow up
Made a payment online to RCS, which was not received resulting in Rcs handing my wife over to their collections department. Obtained relevant information from Bank with direct statement of payment which was forwarded to Rcs nd collections department via email. It's the 15 July and matter still not resolved. I find this totally unacceptable as payment was made but Rcs staff have no recollection. It's very disheartening of the poor and shoddy service a loyal client is receiving. It's actually very embarrassing that you are subjected to declinement due 'ARREARS'. Rcs needs to really up their game as much as they penalize their customers.
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
15 Jul 2021, 11:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Jul 2021, 11:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SB
Sulaiman B's updateReviewer Update
15 Jul 2021, 11:42I honestly feel aggrieved as a payment was made on 02 June. I've sent numerous amounts of emails and responses and up until today the 15 July still no showing of payment... Why is Rcs penalizing its loyal clients
SB
Sulaiman B's update15 Jul 2021, 11:42
Reviewer Update
I honestly feel aggrieved as a payment was made on 02 June. I've sent numerous amounts of emails and responses and up until today the 15 July still no showing of payment... Why is Rcs penalizing its loyal clients