LG
Louise G
1 reviews | Active since Dec 2017
16 Sept 2019, 20:29
Poor service
I called their call centre and I said i am closing my account and they will send me an email to me with my request. So far haven't received anything and the lady Charlene said it will take up to 36 says for my account to be closed. I said i won't pay tje installment at the end of the month as I have settled my account in full today. So i expect it to be done in the 48hrs as I work with Insurance companies and know exactly how long it takes for an account to be closed.
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RCS's replyOfficial
18 Sept 2019, 10:13Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Sept 2019, 10:13
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group