POOR SERVICE

I requester for a settlement figure in September. I settled the account however i was given more than what i was supposed to pay. I got an email to send my bank details nd id copy and i did that. I kept calling with no help with regards to refund. I spoke to Micheal whom i also emailed then he had a problem with me emailing him. I called today spoke to Nosphiwo who refused to call her manager and said they not available. She even laughed on my call when i told her i want my refund. POOR SERVICE. PEOPLE DONT OPEN MAKRO CARD THEY UNDER RCS WHICH THE SERVICE IS BAD. I WANT the acc closed and given my money..... They don't understand the meaning of service.