Poor service

Beginning of this year I discovered an account in my name was **********ly opened at one of the RCS group stores: game, I submitted the requested documents to prove I had been a victim of *****, on the 16/03/2019 they sent me an acknowledgement of Receipt, on the 16/04/2019 I called RCS ***** department they said its been resolved, but the account still appears on the bureau, in 30 days time it would be closed. To my surprise in July when I get my credit report the account still shows on the bureau, on 7/08/2019 I call RCS ***** department to find out, how is this possible, I was given a promise to get back to me within 7 business days, no one did, I called again on the 23/08/2019, again I was promised thst the matter would be resolved swiftly, they apologized for the inconvenience, my last call to RCS was on the 25/09/2019 and I spoke to Somikazi patai and she said the lady responsible for closing the **** account on the bureau is Anelisa skiti, I was yet again promised that someone would get back to me within a week, no one ever does, this has been a great inconvenience as I can't apply for other things as am seen to be over committed on the bureau, all I ask is that RCS claims that ses the ********** account on the bureau that's in my name.