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Pat M

1 reviews | Active since Jun 2023

22 Jun 2023, 12:42

POOR SERVICE !!!

I closed my account @ Game accounts managed by RCS opened account with Game in May 2023 i bought an item for R250 i gave them my payment date 21st of each month. I received my statement with R317.50 marked as total amount due, on the same statement there was R468. due where they added R150.00 Initiation fee + R63 Service fee, i was also charged interest but i gave them 21st of each month as my payment day which really upset me . i went to game and paid R468.00 fair enough, when i'm looking at my updated bank statement there was a Debit order of R317.50 went to game/rcs ? i called RCS offices for clearification the lady said R317.50 is monthly installment then R468 is what i was owing meaning in total i'm paiying R468.00+R317.50 for a R250 item. i reversed the DEBIT ORDER and i asked them to close my account. next time if i see accounts are managed by RCS wherever i want open the account i will step back.

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Replies (2)
RCS
RCS's reply22 Jun 2023, 12:43
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 
RCS
RCS's reply22 Jun 2023, 13:27
Official
Good day We are pleased to inform you that your complaint has been resolved.               Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS