Poor service

Good day , how many times must a person ask for a settlement letter from RCS before one can actually receive it ?

It has been more than a week now and still nothing , getting through to the responsible personnal is a huge struggle and when you get through to someone after being transferred multiple times , then they have my e-mail address wrong for some reason.

My e-mail address has been rectified twice telefonically today and I was promised that I will receive my settlement letter during the course of the morning which never happened because of my e-mail address which wasn't rectified like I was told this morning and now I was promised again to have the settlement letter by close of business.

I am not a happy cliënt and will be forwarding this letter to "HELLO PETER" aswell.