Poor service

<br> Poor serviceI am so annoyed with RCS call centre. I psid my account in full at the beginning if April. The payment got lost between the merchant and rcs.Eventually they managed to track it but by that time, the account had accumulated charges and rcs refuses to reverse charges and close the account.i have made numerous phone calls, held on the line for hours with no success. The disgusting part is Nazeera trying to tell me that I am liable for charges as payment as I made payment on a public holiday. Really take me for a fool, interest for one day cannot accoynt for R40. Then she promises that someone from the admin department will call me within 2 days. That was last week friday...i am still waiting. All i want is acknowledgement that i paid the account on the day I was quoted settlement and the account to be closed. As for the glitch between rcs and cape union mart, i shouldnt have to pay for that surely. Is it too much to ask for fair treatment as a condumer?<br> <br>