POOR SERVICE -

Well well. Once again we are on Hellopeter for the same company. I get an sms saying that I am in arrears for R5318 and I need to call them. So I call them, you have to enter your ID number while calling so they can get your details, now someone answers the phone, ask what your query is, then they ask you again what your ID number is so they can find your account??? what is the point of entering it if you have to tell them 3 times what your ID number is. Great now they have your account, is it for the loan account or the Makro account, no loan account. Ok now I get transferred only to have to repeat the details again. Who is paying for the call? Definitely not RCS. I am now put on hold so she can speak to the manager, I said I want to talk to the manager as I already did my security checks and she is wasting my money even more. I have been calling and calling and calling RCS since April this year. I am still on hold while typing this message, the lady who put me on hold is Nele, doesn't seem like she is coming back... it has been 15 minutes on the phone already, music is blaring, no one is answering the call. I #$%^&* HATE RCS!!! Damnit! There is no service level at this place!