Poor service

Firstly I give you 0 stars! The service I received was very pathetic to say the least. I paid up my account in August and asked for a paid up and closure letter. I was advised that this will take 30 days. I called i. After 30 day I was told I have to wait 48 hours, two weeks went by and still no closure or paid up letter. To I called your customer service and the line was dropped after waiting in a call que for 12 minutes. I then called back spoke to a lady called Tarryn she was just as bad I was on that call for 30 minutes and placed on hold for probably 20 minutes of the duration of that call she did not even come back to tell me if she was still on the line. When she eventually came back she advised that I need to wait another 48 hours and I was not accepting that I then requested to speak to a manager and she told me there are no managers they left for day. A few minutes later after another long hold surprise surprise there was a manager. The manager did not even bother to come to the phone and emailed me a letter that is basically just requesting for the closure letter. No man RCS I expected so much better. I will definitely be closing my husbands accou t with you as well as you customer service is non existent.