POOR SERVICE

<p>Settled my account with Game in 2014. Considered using the account again so I called to find out if the account is still active because I am receiving a statement every month showing that I am in credit with R95, all I had to do was give my bank account details to request a limit increase as the limit was on 0 because the account hadnt been used for over 3 years. They then rejected the request based on information they apparently received from the Credit Bureau and told me to call the credit bureau. I did a credit check on myself and to my surprise found that it was actually Game that's affecting my credit record because according to them I owe them R20 000.00 and my account is in arrears for one month. Their information also reflects that the last payment received from me was on 3 February 2014 (which is when I actually settled my account). I am eager to know how they on the one hand confirm the account was settled in 2014 yet they reject my request for limit increase based on the fact that my account is in arrears. Needless to say I am definitely no longer interested in using the account anymore however I called to explain to them what had happened and all I got was "the relevant department will contact the credit bureau to update my information, it will take about 20 days", no apology, no nothing. I then request a letter in the meantime confirming the current state of affairs and am told that they unfortunately do not do such letters unless I want a "paid up" letter. THE ACCOUNT WAS PAID UP IN 2014. what would I do with it now? My credit record has been badly affected, I cant apply for credit for the next four months, I have to wait at least 20 days for this mess to be sorted and not even so much as an apology. I then got an email address from the call centre agent (Wuyise Bola) for Rachmat ********** (the manager apparently), sent a long email explaining what happened and still nothing!!!</p>