MZ
Minette Z
1 reviews | Active since Dec 2015
02 Jul 2021, 10:22
Poor service
I pd extra money into my account. Suddenly all my transactions was duplicated and the reversed and when my statement arrived my full outstanding balance was due on a debot order. I have been sending emails since 19 may but to no avail have they answered any of my questions, given proper feedback or explained what is going on. I eve phoned the call centre on the 15th of june spoke to olivia ref nr ACT/***/M6C3Y0. She promised someone will phone mr back. I then tried the complaint email address....still waiting....and the debit order went off last night for the outstanding balance and not the monthly instalment.....
Helpful (0)
Replies (9)0
Replies (9)
RCS's replyOfficial
02 Jul 2021, 11:57Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply02 Jul 2021, 11:57
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
MZ
Minette Z's updateReviewer Update
02 Jul 2021, 16:18Yet still no reply. Consistent poor bad service....
Terrible that you get no feedback ever from them. Not a phone call nothing.
Terrible that you get no feedback ever from them. Not a phone call nothing.
MZ
Minette Z's update02 Jul 2021, 16:18
Reviewer Update
Yet still no reply. Consistent poor bad service....
Terrible that you get no feedback ever from them. Not a phone call nothing.
Terrible that you get no feedback ever from them. Not a phone call nothing.
MZ
Minette Z's updateReviewer Update
06 Jul 2021, 08:29And yet still no reply. Terrible service. I'm so frustrated.
MZ
Minette Z's update06 Jul 2021, 08:29
Reviewer Update
And yet still no reply. Terrible service. I'm so frustrated.
MZ
Minette Z's updateReviewer Update
06 Jul 2021, 14:16I've not logged a complaint with the bank Ombudsman. Even the staff tell you to rather go the Ombudsman route. How terrible!!!!!
MZ
Minette Z's update06 Jul 2021, 14:16
Reviewer Update
I've not logged a complaint with the bank Ombudsman. Even the staff tell you to rather go the Ombudsman route. How terrible!!!!!
MZ
Minette Z's updateReviewer Update
08 Jul 2021, 10:44It's worth complaining to the Ombudsman of Banking Services. They've just rep**** and gave them time to resolve my dispute and requested a report from them. And still no call back from RCS to try and resolve this.
MZ
Minette Z's update08 Jul 2021, 10:44
Reviewer Update
It's worth complaining to the Ombudsman of Banking Services. They've just rep**** and gave them time to resolve my dispute and requested a report from them. And still no call back from RCS to try and resolve this.
RCS's replyOfficial
13 Aug 2021, 13:41Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply13 Aug 2021, 13:41
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
MZ
Minette Z's updateReviewer Update
13 Aug 2021, 13:46Please explain how the matter was resolved? I don't see any explanation on my email regarding this matter. Almost now three months since I made the extra payment....and not even an email....
MZ
Minette Z's update13 Aug 2021, 13:46
Reviewer Update
Please explain how the matter was resolved? I don't see any explanation on my email regarding this matter. Almost now three months since I made the extra payment....and not even an email....
MZ
Minette Z's updateReviewer Update
25 Aug 2021, 11:41And yet here we are again. I settled my full outstanding balance on 18/08 with rcs.....requested a paid up letter and closure. nothing.....now the fight start again....another 3 months....
MZ
Minette Z's update25 Aug 2021, 11:41
Reviewer Update
And yet here we are again. I settled my full outstanding balance on 18/08 with rcs.....requested a paid up letter and closure. nothing.....now the fight start again....another 3 months....
MZ
Minette Z's updateReviewer Update
30 Aug 2021, 11:54And yet again no feedback from RCS again on the closure of my account. I've settled the account on the 17th of August. I'm unable to get this account closed. According to the chat bot on their website i have to wait for the account cycle to close for September. On their website under the terms and conditions they mislead you by saying they will close your account as soon as the payment reflect and can be linked....have you ever heard of this in your life. I'm shocked with the reply I got to tell me to wait until the September account cycle close....and there I thought we were living in 2021 with technology....
MZ
Minette Z's update30 Aug 2021, 11:54
Reviewer Update
And yet again no feedback from RCS again on the closure of my account. I've settled the account on the 17th of August. I'm unable to get this account closed. According to the chat bot on their website i have to wait for the account cycle to close for September. On their website under the terms and conditions they mislead you by saying they will close your account as soon as the payment reflect and can be linked....have you ever heard of this in your life. I'm shocked with the reply I got to tell me to wait until the September account cycle close....and there I thought we were living in 2021 with technology....