CH
Cindy H
1 reviews | Active since Jun 2016
03 Oct 2016, 13:55
Poor Service
<p>I paid up my outstanding balance, but the installement are still being deducted. Now I have to go to the bank to reverse the debit order or send my bank statements to RCS so that they can do a refund. I am not going to do all the work for a mistake they did. Action please.</p>
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
03 Oct 2016, 14:00Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply03 Oct 2016, 14:00
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
CH
Cindy H's updateReviewer Update
21 Oct 2016, 13:59I was called by an agent who told me that I they will refund me without submitting documents, but I will have to wait 14 days. I informed them that it is not a problem. After 14 days, I contacted RCS to find out what the progress are. I was informed that they are waiting for my documents. This after I was told I would not need to submitt documents. Can someone please sort this out. Also the amount that RCS needed to be paid back has decreased due to interest deducted. How do I pay interest if I do not owe anything?
CH
Cindy H's update21 Oct 2016, 13:59
Reviewer Update
I was called by an agent who told me that I they will refund me without submitting documents, but I will have to wait 14 days. I informed them that it is not a problem. After 14 days, I contacted RCS to find out what the progress are. I was informed that they are waiting for my documents. This after I was told I would not need to submitt documents. Can someone please sort this out. Also the amount that RCS needed to be paid back has decreased due to interest deducted. How do I pay interest if I do not owe anything?
RCS's replyOfficial
01 Nov 2016, 16:46Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply01 Nov 2016, 16:46
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,