poor service

<p>I app**** for a loan, I asked fo the deduction to be on the 27th of every month, my pay day, I received an sms saying my deduction will be on the 1st of every month, I called them, to findout why it was changed to the 1st, i didnt get an answer, instead the lady I spoke told me it too late to change it, I asked them to listen to the sales call, I'm still waiting for feedback, I called again last week, I was told to send my payslip as a proof that I get paid on the 27th, I told them I sent my 3 playslips when I app****, but I was told to send the 4th one, and I sent it again, today I called again the lady I spoke to put me on hold, until I ran out of airtime, the call centre staff that I spoke to are not interested in helping clients, she put me on hold without tell me what she doing, I spent a lot of airtime calling this unproffessional people, worst expirence ever..I want this matter resolved before I take it further. id ********** 312085</p>