Poor Service

Exceptionally poor service from RCS. My wife's account was fully paid up on the day we made the purchase, but it is not reflecting on the statement. I phoned in to the call centre and was understandably told that they cannot give out information to me without signed Power of Attorney. Having taken the trouble to obtain this (Valid and Legal in the court of Law) document, sent it to them, and when I phoned back was told that they cannot help me.