EB
Estelle B
1 reviews | Active since Jan 2015
14 Oct 2019, 08:21
Poor Service
I am being harassed about payment which was made on the 26/9 and proof sent min 5 times and calls made and it was confirmed that confirmation was received and bank statement sent and transaction history of the payment and YET on 13/10 I received an sms saying if i made payment, ignore, if not, I should make payment. This is very frustrating as it is affecting the interest and my credibility.
Helpful (0)
Replies (9)0
Replies (9)
RCS's replyOfficial
14 Oct 2019, 08:47Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's reply14 Oct 2019, 08:47
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
EB
Estelle B's updateReviewer Update
14 Oct 2019, 08:50Morning
Your customer service department has not shown any competence.
Thanks
Your customer service department has not shown any competence.
Thanks
EB
Estelle B's update14 Oct 2019, 08:50
Reviewer Update
Morning
Your customer service department has not shown any competence.
Thanks
Your customer service department has not shown any competence.
Thanks
EB
Estelle B's updateReviewer Update
14 Oct 2019, 15:01Afternoon, RCS sends me an SMS saying they did not receive payment. This after proof of payment and transaction history and telephonic conversation confirming receipt of my email.
EB
Estelle B's update14 Oct 2019, 15:01
Reviewer Update
Afternoon, RCS sends me an SMS saying they did not receive payment. This after proof of payment and transaction history and telephonic conversation confirming receipt of my email.
EB
Estelle B's updateReviewer Update
14 Oct 2019, 15:25Good afternoon
I received a call from Dylan, he assured me that everything is in order and payment will be allocated. Shoo what a relief.
I do apologize if I have offended anyone in my anger as this was a problem since 28 September 2019 and I did not want this to damage my relationship with RCS.
I received a call from Dylan, he assured me that everything is in order and payment will be allocated. Shoo what a relief.
I do apologize if I have offended anyone in my anger as this was a problem since 28 September 2019 and I did not want this to damage my relationship with RCS.
EB
Estelle B's update14 Oct 2019, 15:25
Reviewer Update
Good afternoon
I received a call from Dylan, he assured me that everything is in order and payment will be allocated. Shoo what a relief.
I do apologize if I have offended anyone in my anger as this was a problem since 28 September 2019 and I did not want this to damage my relationship with RCS.
I received a call from Dylan, he assured me that everything is in order and payment will be allocated. Shoo what a relief.
I do apologize if I have offended anyone in my anger as this was a problem since 28 September 2019 and I did not want this to damage my relationship with RCS.
RCS's replyOfficial
15 Oct 2019, 08:33Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
RCS's reply15 Oct 2019, 08:33
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
EB
Estelle B's updateReviewer Update
16 Oct 2019, 15:45Good afternoon
I received a call from Dylan yesterday confirming that everything has been sorted out and it will reflect on my statement.
I received my statement a few minutes ago : no payment, arrears, etc.....
Received an sms this morning at 10:28 no payment received, I must make a payment of R......
Is there perhaps a surprise statement I am going to get to show that everything has been sorted out? He did say that I must ignore a statement as they will send me another one, which one is this.
Im tired :(
I received a call from Dylan yesterday confirming that everything has been sorted out and it will reflect on my statement.
I received my statement a few minutes ago : no payment, arrears, etc.....
Received an sms this morning at 10:28 no payment received, I must make a payment of R......
Is there perhaps a surprise statement I am going to get to show that everything has been sorted out? He did say that I must ignore a statement as they will send me another one, which one is this.
Im tired :(
EB
Estelle B's update16 Oct 2019, 15:45
Reviewer Update
Good afternoon
I received a call from Dylan yesterday confirming that everything has been sorted out and it will reflect on my statement.
I received my statement a few minutes ago : no payment, arrears, etc.....
Received an sms this morning at 10:28 no payment received, I must make a payment of R......
Is there perhaps a surprise statement I am going to get to show that everything has been sorted out? He did say that I must ignore a statement as they will send me another one, which one is this.
Im tired :(
I received a call from Dylan yesterday confirming that everything has been sorted out and it will reflect on my statement.
I received my statement a few minutes ago : no payment, arrears, etc.....
Received an sms this morning at 10:28 no payment received, I must make a payment of R......
Is there perhaps a surprise statement I am going to get to show that everything has been sorted out? He did say that I must ignore a statement as they will send me another one, which one is this.
Im tired :(
EB
Estelle B's updateReviewer Update
16 Oct 2019, 16:44Another email now from the rcs collections center.......
EB
Estelle B's update16 Oct 2019, 16:44
Reviewer Update
Another email now from the rcs collections center.......
RCS's replyOfficial
17 Oct 2019, 08:07Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards,
RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards,
RCS GROUP
RCS's reply17 Oct 2019, 08:07
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards,
RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards,
RCS GROUP
RCS's replyOfficial
17 Oct 2019, 08:07Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP
RCS's reply17 Oct 2019, 08:07
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS GROUP