Poor service

Good evening,

In July 2018 I replaced my lost card at the Game store situated in the Vaal Mall, Vanderbijlpark, Gauteng and received a new card with card number: ********** ********** 56.

Your office was contacted from the store and from the store, a copy of my ID was forwarded to you along with my signature proofs. I was told that the card was now active.

Today I went to the same Game store and at the till, the transaction was declined just before closing time of the store even though I had sufficient credit to cover the purchase. Not only was I embarrassed at the till but I had to wait in a long queue at the credit counter for assistance to find out what went wrong.

Eventually we got through to your head office and I was told the card was still blocked and that I needed to send through my ID copy and signature proofs!!!!!!!!

By this time it was after closing time and I had to leave the store.

This is totally unacceptable!

I need your assistance in sorting out this mess. I have never had a purchase declined and before I go back to the store I need your assurance that the card is active.

Kind regards,

Chris P. Pretorius