poor service

Item: RCS
Rating: 1
Author: nikette S

I have been phoning the call center for a week now and wait on a average of 20min before putting the phone down. I yet have to speak to someone. this is after I have been trying for 2 months now to get someone to help me gain access to my on line login or even use the sms function as it keeps telling me in number is wrong

Helpful (0)

Replies (2)

RCS's replyOfficial

05 Nov 2018, 16:07

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,

RCS's reply05 Nov 2018, 16:07

Official

Best regards,

RCS's replyOfficial

23 Nov 2018, 09:23

Hi Nikette,

Did you have an 07..... number before this one?

Please respond to ***

Regards

Ndileka

Best regards,

RCS's reply23 Nov 2018, 09:23

Official

Hi Nikette,

Did you have an 07..... number before this one?

Please respond to ***

Regards

Ndileka

Best regards,

poor service

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