Poor service

I have sent my documents to rcs to have my account closed but then i changed my mind because i realised i still needed the account for future purchases, i then called them on the 1st march and the consultant assured me the account has not been closed it was still open, i called in today the 5 march they told me that it has been closed on the 1st already, i then aksed is there no noted on the system stating i do not want this account closed they said no, now this agent akhona tell me they have to listen to the recorded call along with her teamleader siphokazi, some how there is a miss communication its not my fault these call centre agents dont make proper notes, i dont want to go through the process of re-applying for another account i need this account today, i want this problem solved today!!!!