jF
jevan F
1 reviews | Active since Mar 2016
14 Jan 2021, 10:26
Poor RCS service
Its the 2nd time Rcs reflects negatively on my credit report and keep harassing me with arrears sms's yet no1 calls me to find out what's happening. Ive paid the account via eft on 18 December, sent proof of payment on their whatsapp line yet they cant pick up the payment. The last time the very same thing happened then only after fighting they pick up the payment. Is their accounts department sleeping? Also when i call the call center and put in all the options i go straight to rating the consultants service, without even speaking to a consultant. How is this possible. Very bad service. I hope someone will get in touch with me
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Replies (3)
RCS's replyOfficial
14 Jan 2021, 11:24Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply14 Jan 2021, 11:24
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
jF
jevan F's updateReviewer Update
17 Jan 2021, 09:15Till today no one has called me to tell me if they have allocated the payment to the account or not. Instead i receive overdue statements for an account thats paid
jF
jevan F's update17 Jan 2021, 09:15
Reviewer Update
Till today no one has called me to tell me if they have allocated the payment to the account or not. Instead i receive overdue statements for an account thats paid
jF
jevan F's updateReviewer Update
21 Jan 2021, 13:36I have sent proof of payment. I received an email asking the exact same details thats on the proof of payment, sent it through. I am still waiting for someone to call me. Pathetic service
jF
jevan F's update21 Jan 2021, 13:36
Reviewer Update
I have sent proof of payment. I received an email asking the exact same details thats on the proof of payment, sent it through. I am still waiting for someone to call me. Pathetic service