POOR POOR SERVICE AND OPERATORS RCS

My wife A.E Smith *** Sole-proprietor for Casa Villa Guesthouse and due to covid-19 she can not pay her RCS loan, Pick and Pay and Woolworths credit. She app**** for the credit insurance to take care of the accounts. only 3 months were paid? RCS ignore further requests to help. They send sms and calls to handover all accounts to debt collectors and blacklist her. They do not react to e-mails or even try to solve the problem currently in the hospitality sector? After 8 months with no income from this sector, they think within one month you can make-up all the losses. The insurance cover is for 12 months??