Poor Payment Service

<p>On numerous occasions I've had problems with RCS with regards to them updating my payments. Now I've had enough! I made an EFT payment 3 days before my payment is due (27th of September) trying to be a good person, only to find out a few days later (5th of October) I receive a sms reminding me to pay my account... I have had this issue before so I tried calling the call centre I used up all my airtime holding on waiting for an available consultant, I then used our landline to try get hold of them but would just not get through. I just simply did what they explained to me the previous time to email my Proof Of Payment through to their email address which I did on the 5th of October. So today 11th of October I went through to Makro wanting to buy some essentials, only to find that the card has declined. I went over to the help desk and was put on the line with one of the consultants. They said that there is a note on my account that proof of payment was sent through but the accounts department hasn't allocated the money to my account yet. Not only is it embarrassing to have your card declined but it is frustrating, very frustrating since it's not the first time! My installment is R59 of which I paid R100 via EFT. This is really ridiculous. I am really unhappy and feel that I have to go to social media about this to inform all my family, friends and colleagues. I have taken leave to be with my wife and my newborn and took a trip to amanzimtoti Makro to buy essentials, it is not only embarrassing but I have wasted my petrol and precious time that I could have spent with my wife and my newborn.</p>