poor cutomer service

Item: RCS
Rating: 1
Author: SIPHIWE N

I have requested a paid up letter for loan ********** ********** 38773 via email from last week. The fact that their customer service never responds is rather pathetic and is well known if you look at their complaints thread. You just get an automated response. Must we really have to come to Hellopeter to get any help?????

Helpful (0)

Replies (2)

RCS's replyOfficial

21 May 2019, 12:24

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

RCS's reply21 May 2019, 12:24

Official

RCS's replyOfficial

29 May 2019, 14:18

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply29 May 2019, 14:18

Official