Poor Customer Service / Refund

********** activity occurred on my account and opened up a dispute on the unauthorized R19’000 spend on my account. I was informed to continue to pay the account as to not let it fall in arrears to which I payed cash through the Pick N Pay services. However, the debit order which was supposed to have been cancelled still went off for an installment of R1997 leaving my account in credit of plus minus R1’700 which is due back to me and was made aware of on 28 April 2022 after the account had been sent for closure. I was asked to send a copy of my bank statement where the debit order had gone off to which I have sent through. Since then there has been four follow up emails, including all disputes and complaints with no response. There have been numerous of phone calls to the customer service with each agent being more confused and one incredibly rude and disrespectful where he had claimed there was nothing that he could do and unwilling to assist. Still no resolution or any form of guidance from RCS other than keep emailing until I get a response according to the customer services agent who claimed that there was nothing he could do about the matter.