Poor Customer Service Received From RCS Contact Centre, Still Waiting for my Settelement Letter for an account that's in Credit!

On the 8th of October 2019, I went to a game store in Clearwater to pay off my account with them with a plan to close it. The cashier that was assisting me checked the outstanding amount and confirmed that I need to pay R8204,55. I paid the amount immediately. The cashier only informed me after I made the payment that in order to close the account I have to their accounts desk in the store to close the account. I didn’t have a problem with that, so I walked to the accounts desk. The lady that was on duty then informed me that I need to call RCS to close my account. She dialed the number on my behalf and I was on hold for good 15 minutes, as if that was not good enough. After holding on for 15 minutes my call was cut. Nevertheless, the lady from the accounts desk redialed the number and chose a different option, the call was answered within 2 minutes. I spoke to a lady called Sinazo from the balance/settlement accounts from RCS whom then said to me that she going to send an email to "***" to request a settlement letter which will be sent to me on the 12th of October 2019. After I spoke to Sinazo, I also decided to send an email from my phone to request for a settlement letter for my account as I would like to close it and I only received this response from RCS "We received your request and we will get back to you within 48hours". 48 hours has passed and it's been 4 working days and I still haven't received my settlement letter. Today I decided to call RCS back to follow up on my request and I spoke to a gentleman named Alex whom gave me a different story ! According to him i need to wait another 48hours because he is going to send an email to the admin department who apparently doesn't have a direct line. You don't call them, they call you! This is how RCS handles important customer requests, no sense of urgency or whatsoever. Now, here’s my problem, If my account was in arrears RCS would have flooded my phone with their incoming calls to remind me and threaten to take me to their legal department. Sooooo RCS please tell me, how does this work? Is this how you treat your customers when they send your important requests? Is this how you would have treated me if I wanted to apply for a RCS loan or credit card. I guess not because you would be benefiting and losing any money right! Please take note of this disclaimer: should I accumulate extra interest on my account due to your ignorance and choice to negligent my request I will take this matter further. I am very unhappy with your service!

Enerth ***