POOR CUSTOMER SERVICE IMPACTING MY CREDIT REPORT

I have an RCS account with GAME. I have made payment on time and due to your incompetence with allocating payments, you have decided to send me collections notifications. You are impacting my credit rating by listing me as a slow payer due to your poor allocation of payments process. This is not fair, I dislike the way you conduct business - I will be closing my account after being with you for over 19 years