Poor Customer Service from RCS Call Centre

I am extremely disappointed with the service my mother and I received from RCS. We contacted the call centre to seek assistance regarding her account statement, which had not been received. Instead of receiving professional and helpful service, we were met with a rude and dismissive attitude from the call centre agent, Vuyokazi Ndabeni.

As paying customers, we expect to be treated with respect and assisted professionally when we have account-related queries. Unfortunately, the interaction left us frustrated and feeling that our concerns were not taken seriously.

The purpose of contacting customer service is to receive support and guidance, especially when there are issues with account communications. We believe that all customers deserve courteous and respectful treatment, regardless of the nature of their enquiry.

I trust that RCS management will investigate this matter, provide the necessary customer service training where required, and ensure that other customers do not experience similar treatment in the future.

Thank you.