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DvdM
Dormehl van der Merwe

1 reviews | Active since Oct 2015

03 Feb 2021, 16:20

POOR CUSTOMER SERVICE! EMPTY PROMISES! LIES! *****S YOUR MONEY! *******!!

I have been struggling since December to resolve this issue.

After about a month and a half and multiple mails, phone calls and using HelloPeter, I finally got some response. I received an email regarding my request to close my account, which I did early December, and was told that there was a technical error on the system(BS) and that it will be resolved and my account will be closed.

In this same email I was told that the balance on the account will be cleared as I am not liable for this.

But, the account was never cleared and the money was taken from my bank account.

This happened on 27 January. I then shortly after seeing this emailed RCS , and got the useless automated reply once again. "PLEASE BE ADVISED THAT YOU WILL RECEIVE FEEDBACK WITHIN 48 HOURS"!!!

This has once again not happened!!!!!! I am still waiting, 7 days later??

I want my money back!! You have taken enough!!

0
Replies (2)
RCS
RCS's reply15 Feb 2021, 11:14
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply11 Mar 2021, 17:42
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards
RCS Group