IM
Ilna M
1 reviews | Active since Jan 2022
25 Mar 2022, 11:20
Poor customer service
RCS customer service is poor, I have been requesting a statement to be emailed to me for three months, but to no avail. I have also requested access to the app to monitor my account, but no-one can assist me. I still remain in want regarding their self service, which I can't use either. All of this after there was two ********** transactions on my card.
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RCS's replyOfficial
25 Mar 2022, 12:10Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply25 Mar 2022, 12:10
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group