SB
Shahnaaz B
1 reviews | Active since Dec 2013
08 Apr 2025, 14:25
Poor customer service / Angry Customer
RCS deducted 3 installments from my account in 1 mnth. Days after, I was told today that the refund will be processed but process can take up to 14 days. It was determined that RCS was at fault, yet I still have to wait more than 2 weeks for my refund. Surely this can't be right. I'm super annoyed
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
08 Apr 2025, 15:24 Good day Shahnaaz Behardien
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply08 Apr 2025, 15:24
Official
Good day Shahnaaz Behardien
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SB
Shahnaaz B's updateReviewer Update
08 Apr 2025, 15:26I was advised that it has been escalated, yet still have to wait up to 14 days. What's the point?
SB
Shahnaaz B's update08 Apr 2025, 15:26
Reviewer Update
I was advised that it has been escalated, yet still have to wait up to 14 days. What's the point?
RCS's replyOfficial
10 Apr 2025, 11:13Good day Shahnaaz Behardien
I have tried to make contact to no avail.
The refund is under investigation, feedback will be provided soonest.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
I have tried to make contact to no avail.
The refund is under investigation, feedback will be provided soonest.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply10 Apr 2025, 11:13
Official
Good day Shahnaaz Behardien
I have tried to make contact to no avail.
The refund is under investigation, feedback will be provided soonest.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
I have tried to make contact to no avail.
The refund is under investigation, feedback will be provided soonest.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SB
Shahnaaz B's updateReviewer Update
15 Apr 2025, 06:41There is no purpose for making contact, just refund the money.
You've already acknowledged you are at fault. You have all the documents, I've had to send it twice. Still no refund. It's been how many days?
You've already acknowledged you are at fault. You have all the documents, I've had to send it twice. Still no refund. It's been how many days?
SB
Shahnaaz B's update15 Apr 2025, 06:41
Reviewer Update
There is no purpose for making contact, just refund the money.
You've already acknowledged you are at fault. You have all the documents, I've had to send it twice. Still no refund. It's been how many days?
You've already acknowledged you are at fault. You have all the documents, I've had to send it twice. Still no refund. It's been how many days?
RCS's replyOfficial
15 Apr 2025, 08:03Good day Shahnaaz,
A follow up on this was done.
We will provide you with the feedback shortly.
Regards
RCS Cards
A follow up on this was done.
We will provide you with the feedback shortly.
Regards
RCS Cards
RCS's reply15 Apr 2025, 08:03
Official
Good day Shahnaaz,
A follow up on this was done.
We will provide you with the feedback shortly.
Regards
RCS Cards
A follow up on this was done.
We will provide you with the feedback shortly.
Regards
RCS Cards