Poor customer service and rude, *********** agents!

I paid off my account in March. But for some reason, on the 8th of April, a debit order of R44 and some cents went off. I then called the customer service to query this. I have always paid off my account to avoid being charged monthly service fees. So I thought maybe it is because I paid off late in March and had probably already incurred the monthly fees. Fine, the debit order goes off and I call the call centre. The lady advises me to block the card if I want to avoid the monthly fees, I was owing R4 and some cents on the 8th of April. And she says if I block it, it will remain on R4 until I unblock it. I agree to blocking it.

On the 8th of May, a debit order of R44 goes off. I wonder how and why. I call the call centre again and the guy tells me that the debit order went through and my balance is R0. Yesterday I received my RCS statement and I am owing R85! Make it make sense!

I call the call centre, I am put on hold for 20 minutes until I ran out of airtime. I called again, was put on hold for 29 minutes, when an agent was finally available to talk to me, they had network problems! Now I had to buy more airtime again, stand in the line for another 30 minutes or maybe an hour since they have network problems. Fine I call again, the lady says she can't unblock my card, it's only customer service who can. I tell her that I can't get through to the customer service she wants to transfer me to, I was fuming, reasonably so. The lady was rude and told me that there is nothing she can do. While I am explaining, she just transfers me to the useless customer service which I told her I can not reach.

I just want to unblock my card so I can pay off the balance because since it is blocked, the self service says I am owing R0 and therefore cannot make a payment, but my statement says otherwise.

How did I get to R85 of monthly service fees in 1 month?

Your agents are very *********** and rude. I don't know if you only have one agent working at the customer service because waiting for 30 minutes is ridiculous.

I have sent emails to be called back because I have already lost a lot of money on airtime and getting no help at all. But is there any reply or assistance? No!