Poor customer service and no response to queries

I have been an Edgar's client since 1973. During Covid lockdown I had a credit balance on my account. I rejoined Edgar's club a few years ago due to benefits I received. I received an sms at the end of February stating that I owe Edgar's R149. I phoned the contact no to find out what the amount was for and were told that it's for service fees. As I never agreed to pay service fees to Edgar's . The customer service then referred me to RCS. After using all my air time due to being referred to 4 different people my patience ran out and I sent an email to rcscustomerservice and requested to cancel my club membership with immediate affect and requested copy statements as I was not receiving my statements. I received a return email which informed me that they will attend to my request as soon as possible. In the meantime I received calls from their collections division daily and sometimes 2 times per day. I sent another email about 2 weeks after the first one and still have not received any reply. I did however receive a statement which reflects that the outstanding amount is for club fees. I have paid the R149 and are now receiving notifications that the amount payable is now over R200.