POOR Customer Service and EMPTY promises

I am extremely disappointed with the service from RCS Loans. I took a personal Loan on the 07th October 2021 and as per the Loan agreement the start repayment date was the 01st of November 2021. Due to the fact that I dont get paid beginning of the month I requested to be debited the 20th of each month going forward which is on my pay date. They claimed to have amended the date accordingly.

From the 10th of November , I started getting SMS's saying that my account will be in arrears i need to pay immediately. I contacted RCS and also sent an email to inquire. The consultant I spoke to ASSURED me that they will fix the error and the debit order will go off on the 20th for an amount of R2 102.65 , I even asked her what happens if I get debited twice ? She promised that they will sort the matter out and only one debit order will go off. I even received an email from their complaints department assuring me that the matter is resolved and only one debit order will go off on the 20th.

On the 20th RCS debited me twice and when I called on Saturday i spoke to a consultant that promised to call me back within an hour as soon as she makes contact with the finance team. That never happened until today I get a message saying my refund will be processed however the turn around time is 3-7 working. days. Which is totally unacceptable since the ERROR was on RCS side now I must wait 3-7 days to get my money back which they assured me that they fixed the issue. What must happen to my other debit orders or commitments while I am waiting for the refund ????? This is so unprofessional and I am disgusted by the poor service. At this point I dont even trust that I will get my money back because they are not trustworthy.